- What happens when the trial ends?
- The account becomes read-only. You can still sign in, see everything and export it, and your storefront stays online, but nothing can be changed until you choose a plan. Nothing is deleted.
- What happens to my data?
- It is yours. Each business's records are kept apart from every other business on SupplyIt. You can download your inventory, sales and stock history as CSV files whenever you like, and an owner can download the customer list too. That still works when an account is read-only.
- Can I import my spreadsheet?
- Yes. Upload the Excel or CSV file you already keep. It finds the header row, works out which column is which, rolls identical units into one listing with a count, and reads sold rows as sales history. You see what will be loaded before anything is saved.
- What counts as a listing or a staff login?
- A listing is one product, however many units of it you have: ten of the same condenser is one listing with a count of ten. Archived listings do not count. A staff login is one person who signs in to your admin, including you. Your customers' storefront accounts are not counted.
- How do I pay?
- Open Billing in your admin and ask to be put on a plan. We get in touch to arrange payment, and the plan is switched on once it is confirmed. There is no card form inside SupplyIt itself yet.
- Can I change plans later?
- Yes. Ask from Billing in your admin and we move you to the plan you want.
- Can I cancel?
- Yes, at any time. Tell us and we switch your plan off. The account then becomes read-only, the same as at the end of a trial, so you can still sign in and export your records.